The big number
2%
the percentage of noise-related service requests made to 色色啦鈥檚 311 service that led to charges for making too much noise
The city of 色色啦 has no shortage of rules and regulations. According to with information that dates all the way back to 1844, 色色啦 has 164,323 bylaws on the books, with more always coming: 色色啦 city council
What there is a real shortage of, though, is an effective strategy to enforce many of those bylaws.
Whether it鈥檚 Airbnb regulations that are being routinely and blatantly flouted, traffic and parking laws that many drivers seem to treat as optional, or public health rules during the pandemic that people could seemingly break with no consequences, this city has had some real trouble in recent years with enforcement.
For another example, look at a new report on changes and additions to the city鈥檚 bylaws related to noise. Bureaucrats at city hall have spent years fine-tuning these rules, coming up with precise definitions about the types of noise permitted and prescribing specific decibel limits that apply at various times of the day for things like construction noise, loud music and obnoxious vehicles.
But despite the detail, the new report reads to me like a lot of sound and fury signifying nothing.
The big problem is, once again, that there鈥檚 no coherent strategy to enforce most of these rules about noisemaking. , which will be considered by the economic and community development committee on Thursday and by city council early in February, there鈥檚 no immediate plan to add any more bylaw enforcement officers. Instead, the report suggests sticking with the current 鈥淣oise Team鈥 made up of just 28 staffers, including a manager and three supervisors.
With the city receiving around 19,000 noise-related service requests to 311 annually, that means every member of the Noise Team would have to handle about 700 requests over the course of the year. It鈥檚 a level of efficiency the team has never shown any ability to reach.
While the report notes, rather cheerfully, that 鈥渢he noise team鈥檚 average response time has been improving,鈥 suggests that some of that improvement may be because of the way the city has been classifying noise complaints. Over the last four years, just 150 of more than 50,000 total noise-related service requests to 311 have been designated 鈥減riority level one鈥 鈥 a category that requires a response time from bylaw officers of 24 hours or less.
And that number is on the decline. After 83 priority level one service requests were recorded in 2022 鈥 with a dismal average response time of 4.43 days 鈥 the number in 2023, through the end of November, dropped to just one highest-priority request. Seriously: just one. As in the loneliest number. It took three days for the team to respond, meaning they achieved a zero per cent success rate on their response time targets for their highest-priority requests. Not great.
One glaring issue is that . It requires a situation where the noise is聽 鈥渃ontinual, persistent and of unreasonable volume impacting neighbourhoods.鈥 In other words, if it鈥檚 just bothering a few houses or buildings, or the noise isn鈥檛 constant, it doesn鈥檛 qualify.
As a result, most complaints are classified as priority level two 鈥 which 鈥渋ncludes matters that are recurring, not in compliance with bylaw, and impact multiple people鈥 鈥 and gives the noise team up to five days to respond.
As you鈥檇 expect, this system does not lead to a lot of real consequences, because a lot of noisy things don鈥檛 just stay noisy for five days straight. In 2022, 19,467 noise-related calls to 311 led to just 294 charges 鈥 a rate of about two per cent.
Part of fixing this starts with money. On Wednesday, Mayor Olivia Chow will launch the consultation period for her first budget. This year鈥檚 budget deliberations must take a real look at whether municipal departments have the staffing budgets and resources they need to do their jobs 鈥 especially when it comes to enforcing the rules in important areas.
But I鈥檇 also urge Chow and city councillors to really consider the inherent risk in continuing to pass bylaws without a credible plan for enforcing them. A regulation that can鈥檛 be enforced isn鈥檛 worth the paper it鈥檚 printed on, and as those kinds of meaningless regulations pile up the municipal government starts to send a clear message to people that city hall鈥檚 rules don鈥檛 matter.
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